Privacy Policy for Solace Journeys
Introduction to Our Commitment
At Solace Journeys, we are dedicated to crafting exceptional and accessible travel experiences for seniors and mature travellers. Protecting your personal data and privacy is paramount to us. This Privacy Policy details how we collect, use, and safeguard your information when you interact with our online platform and services, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect various types of information to provide and improve our bespoke travel services. This includes:
- Personal Identification Information: Names, postal addresses, email addresses, phone numbers, date of birth, and passport details. This is collected when you request a quote, book a trip, subscribe to our newsletter, or contact us directly.
- Health and Accessibility Information: Details regarding medical conditions, dietary requirements, mobility needs, and other health-related information pertinent to ensuring safe and comfortable travel, particularly for accessible travel arrangements. This is collected with your explicit consent for specific travel planning purposes.
- Payment Information: While we do not directly store credit card details on our servers, we collect details necessary to process payments through secure third-party payment processors. This includes billing address and payment method type.
- Travel Preferences and Feedback: Information about your travel interests, preferences, previous travel experiences, and feedback you provide about our services.
- Technical Data: IP address, browser type, operating system, referring URLs, and information about how you interact with our online platform. This is collected automatically through cookies and similar technologies.
How We Use Your Information
Your information is used for the following purposes:
- To Provide and Manage Services: To plan, book, and manage your bespoke travel arrangements, including guided group tours, cruises, and resort bookings, as well as to arrange accessible travel and pre-trip consultations.
- To Personalize Your Experience: To tailor travel recommendations and our communication to your specific interests and needs, ensuring a truly personalized journey.
- For Communication: To respond to your inquiries, send booking confirmations, provide updates on itineraries, and offer destination-specific health and safety guidance.
- For Security and Safety: To ensure the safety and well-being of our travellers, especially when handling sensitive health information for accessible travel, and to comply with legal obligations.
- For Marketing and Promotional Purposes: With your consent, to send you information about new destinations, special offers, and services that may be of interest to you. You can opt-out at any time.
- For Internal Operations and Improvement: To analyse market trends, improve our services, develop new travel modalities, and enhance the functionality and security of our online platform.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a Contract: When processing is necessary to fulfil the travel services you have requested, such as making bookings and providing pre-trip consultations.
- Legitimate Interests: For improving our services, preventing fraud, and conducting marketing activities (where your interests do not override ours).
- Consent: For specific purposes where we have obtained your explicit consent, especially for processing sensitive data like health information, or for sending direct marketing communications.
- Legal Obligation: When processing is necessary to comply with a legal or regulatory obligation.
Sharing Your Information
We may share your information with trusted third parties as necessary to provide our services:
- Service Providers: Airlines, hotels, tour operators, cruise lines, transfer services, and local guides, solely for the purpose of fulfilling your travel arrangements.
- Payment Processors: Secure third-party payment gateways to process your payments.
- Insurance Providers: When advising on travel insurance, with your consent, to facilitate policy arrangements.
- Legal and Compliance: When required by law, court order, or to protect our rights, property, or safety, or the safety of others.
We ensure that all third parties are committed to protecting your privacy and handle your data in accordance with our instructions and applicable data protection laws.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we keep your data for the duration of our relationship with you and for a reasonable period thereafter to facilitate any follow-up service or for our legitimate business purposes.
Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
- Right to Restriction of Processing: Request us to limit how we use your data under certain conditions.
- Right to Data Portability: Request to transfer your data to another organisation or directly to you, under certain conditions.
- Right to Object: Object to the processing of your data for certain purposes, including direct marketing.
- Right to Withdraw Consent: Withdraw your consent at any time where we relied on your consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.
Security Measures
We implement robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the new policy on our online platform and updating the "last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us:
Solace Journeys
315 Piccadilly Gardens, Suite 40,
Manchester, Greater Manchester, M1 1LS,
United Kingdom